S
Steward · Hotel Operations Platform · v4.0

One platform for inventory, assets & rotable circulation

Operational prototype for Pier 9 Hotel & Resort, Sydney. Steward unifies what most operators run in three disconnected systems — consumables, owned assets, and circulating linen / china / uniforms — into a single Item Master, one work-centre layer, and one audit-ready close. Designed to AASB 102 / 116, USALI 11th Edition and WHS Act 2011, with three domains visible only as chips so the front line never has to choose a module.

Enter platform · Today → Unified dashboard Operations manual (EN) 操作手册 (中文)
Property
Pier 9 Hotel & Resort
Sydney NSW · 218 rooms · 4-star
SKUs under management
6,220
1,284 C · 4,812 A · 124 R
Pool value (AUD)
A$30.0 M
incl. NBV & OS&E
Open work orders
18
4 P1 · MTTR 14.3 h
Compliance window
FY26 · Q4
close due 30 Jun 2026
01 · Workspace

Daily start

3 surfaces
TODAYTodayPersona-aware home — Eliza M. (Executive Housekeeper) sees pantry par, trolley loadouts, linen circulation. Daniel H. sees CPOR, compliance digest, period close.live · 9 personas→ ACTIVITYActivity feedCross-domain stream — alerts, approvals raised, GRNs posted, work orders progressed, par breaches, count variances.last 24 h · 142 events→ APPROVALSApprovals queueOne queue for every domain — PO approvals, count variances, transfer authorisations, write-offs, asset disposals.11 awaiting · 3 SLA-warned→
02 · Items

Master data

4 surfaces
CATALOGItem MasterOne catalogue covering all 6,220 SKUs. Each row carries a domain chip — C consumable / A asset / R rotable — searched and filtered together.6,220 rows · 3 domains→ TREELocationsSingle property hierarchy — Central Store → Floor Pantry → Trolley → Engineering Store. Used by every domain for stock-by-location, custody and par.4 stores · 22 pantries · 14 trolleys→ SUPPLIERSSuppliersUnified vendor master — KPI scorecards aggregate orders across consumable / asset / rotable lines for each supplier.62 active · 8 preferred→ BATCHESBatches & expiryFEFO tracker — 60 / 30 / 7-day windows for chemicals, food, amenities, and ageing-out linen pool members.7 ≤ 30 d→
03 · Operations

Daily verbs

5 surfaces
RECEIVINGReceiving · GRNOne GRN flow accepts mixed-domain lines — towels alongside a printer alongside chemical pallets, three-way matched against the originating PO.PO-26-0418 · in progress→ LEDGERMovements ledgerAppend-only ledger filterable by domain × type × reason × operator × source document. Spans IN / OUT / TRANSFER / ADJUST / COUNT / CUSTODY / LINEN-CYCLE.2,184 movements · 30 d→ TRANSFERTransfersRequest → approve → ship → receive → reconcile. Cross-property GST and freight allocation handled inline.2 in transit→ COUNTSCounts & auditsInventory count + asset audit + par stock cycle in one cadence — domain chip filter, shared variance-threshold approval and posting.3 in cycle→ ALERTSAlertsUnified board — low stock, PM due, par gap, SDS expiry, asset overdue return — escalations and one-click resolution.23 active · 4 critical→
04 · Work centres

Cross-domain workbenches

5 surfaces
PROCUREMENTProcurement hubOne PO can carry consumable + asset + rotable lines. Suggestions, approvals, sending, three-way match — all in one cockpit for Procurement Officer.62 vendors · A$92 k MTD→ ENGINEERINGEngineering workbenchAsset card · parts pick · tool checkout · photo · hours · auto-issue · auto-return — a maintenance technician closes a WO without leaving this page.18 open WO · 4 P1→ FLOOR OPSFloor operationsFloor tree on the left, per-floor view of consumable par gap + linen 3-Par + loanables on the floor + PA usage. One-click "Replenish floor".22 floors · 8 short→ ROOM 360Room 360Pick a room → amenity par, in-room loanable assets, linen set status, today's clean, recent maintenance — one screen for front office & housekeeping.218 rooms · all live→ FINANCE CLOSEFinance closeAASB 102 inventory + AASB 116 depreciation + USALI OS&E amortisation in one pack. Journal preview, GST, hand-off to Xero / MYOB / SUN.FY26-M11 · 7 days to close→
05 · Domains

Domain-specific surfaces

19 surfaces
C WHSChemical registerSDS-versioned hazardous chemical register meeting WHS Reg §349 — GHS pictograms, storage, responsible officer, consultation evidence.118 chemicals→ C ABCReorder & ABCSKU classification, ROP / SS / EOQ formulas, seasonal factors, lead-time variance — drives Procurement Suggestions.1,284 SKUs classed→ A REGISTERAsset registerEvery tagged item — engineering plant, tools, IT, loanables, uniforms — with custodian, condition, NBV, location, photo and SDS.4,812 active→ A CMMSWork ordersReactive + PM + Calibration in one board — kanban, Mean-Time-To-Repair, parts and tool linkage to inventory and tool crib.18 open · MTTR 14.3 h→ A AASB 116DepreciationStraight-line + diminishing value monthly schedule, opening / closing NBV, posting reference, Xero / MYOB / SUN exports.FY26-M11 ready→ R 3-PAR3-Par circulationSankey of Storage → In Use → Soiled → Laundry → Storage with loss attributed at every joint. Filter by SKU to spot where it leaks.38,260 pcs cycled · 7 d→ R PARPar configurationSKU-by-SKU par multiplier (3–5×), sub-par per floor / restaurant, seasonal adjustments, min/max bounds.124 SKUs · 9 updated→ R OS&EOS&E amortisationUSALI Schedule 5 monthly amortisation of par pool — loss write-down, new-purchase capitalisation, journal preview.A$12,140 MTD→
06 · Reports & compliance

Audit-ready

5 surfaces
UNIFIEDUnified dashboardCross-domain KPIs in one place — CPOR, NBV, OS&E loss rate, PM compliance, par compliance. Domain-view + global-view toggle.live→ CLOSE PACKPeriod close packAASB 102 + 116 + OS&E rolled into one packet. Journal preview, GST handling, one-click export to Xero / MYOB / SUN.FY26-M11 · 7 days→ CPORCPOR & cost analyticsCost-per-occupied-room broken down by SKU, floor, weekday, and season — heatmap diagnostic for the GM and FC.A$14.62 / OR · MTD→ COMPLIANCECompliance centreWHS Act 2011 + USALI 11th + ATO / GST status board — checklist progress, evidence repository, auditor sign-off pack.FY26 cycle 2→ REPORTSAll reportsLibrary of saved + ad-hoc reports across all three domains — domain chip filter at the top, scheduled exports to email.48 reports · 12 scheduled→
AASB 102 Inventories AASB 116 PP&E USALI 11th Schedule 5 WHS Act 2011 §39 / §349 ABN 24 188 612 044
Pier 9 Hotel & Resort · Sydney NSW · 218 rooms · Steward v4.0 · enter platform →